Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@pikksaarmedialabs.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

info@pikksaarmedialabs.com

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Cancellation Policy

We understand that schedules can change, and we aim to be as flexible as possible while respecting the time reserved for your session.

Rescheduling

You may reschedule your appointment up to 24 hours before your scheduled session at no additional cost.

To reschedule, please use the link provided in your booking confirmation email or contact us directly.

Cancellations

• Cancellations made more than 24 hours in advance are eligible for a full refund (if payment has been made).

• Cancellations made within 24 hours of the session are non-refundable.

No-Shows

If you do not attend your scheduled session without prior notice, the session will be considered a no-show and is non-refundable.

Late Arrivals

If you arrive late, your session will still end at the originally scheduled time. This ensures fairness for all clients.

Exceptions

We understand that emergencies happen. In genuine cases, please reach out and we will do our best to accommodate you.

Contact Us

If you have any questions about our Returns and Refunds Policy or if you need to cancel or reschedule, please contact us by e-mail info@pikksaarmedialabs.com